We hope that every purchase will reach you in a perfect condition but in the rare case it doesn't, please email us at Solo to let us know. Please take photos and include them with your email. We will try to resolve any issues with faulty products and if this is not possible we will refund you.
When will I be refunded?
Refunds or exchanges will be made to you within 14 days of receipt of the returned goods, provided you have followed all of the procedures and time frames set out in our returns policy.
We will process the refund directly to your payment card, in no more than:
1. 14 days after the day the product is received by the seller; or
2. if earlier, 14 days after the date you provide evidence that you have returned the product to Solo;
How do I cancel / return my order?
If your order hasn't been accepted or dispatched just yet, the best thing to do is contact Solo by email [email protected]
If your order has already been dispatched or you've received it, please see below
If already received, package the item up and send it back to Solo Ltd within 14 days of letting Solo know that you want to return the product (we recommend you use a signed-for delivery service with proof of postage). Please note that you’ll have to bear the direct cost of returning the product.
We’ll process the refund directly to your payment card, in no more than:
1. 14 days after the day the product is received back to Solo or
2. if earlier, 14 days after the date you provide evidence that you have returned the product to Solo; or
3. if there were no goods supplied, 14 days after the day on which you informed the Solo about your decision to cancel your order.
Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve contacted Solo and agreed that doing so won't affect any refund you may be entitled to.
You’re liable for any diminished value of the product resulting from the handling of the product in any way other than what’s necessary to establish the nature, characteristics and functioning of the product while you’re responsible for it (this includes, in the context of a return, when the product is in transit back to the Partner).
£4.99 GB Delivery for orders under £50 via First Class Post
FREE GB Delivery for orders over £50 via First Class Post
£15.00 Delivery to Northern Ireland
£10.00 Wholesale GB Delivery for orders under £250
FREE Wholesale GB Delivery for order over £250
Sterling Silver Photoframe Photo Size 8″ x 10″ Outer Dimensions 250mm x 300mmClassic hallmarked sterling silver UK made photoframe available in three standard sizes. Please allow approx 3 weeks for despatch plus your chosen delivery method (subject to stock)
A classic styled photoframes with a flat edge and a triangle style kick stand so pictures can be displayed landscape or portrait Please allow approx 3 weeks for despatch plus your chosen delivery method (subject to stock)
Silver finished photoframe Durham Photoframe – Aluminium – 5″ x 3.5″ (130mm x 90mm) Engraved Branded Gifts – M Please allow approx 3 weeks for despatch plus your chosen delivery method (subject to stock)
Football Photoframe A stylish photo frame with a football book and ball embellishment on the bottom. Capture your favorite moment, from your favorite sport and cherish it forever with this soccer photo frame. The photo frame would make a great gift for players, coaches or just your friend who loves...
Black Photoframe This beautiful proto frame comes in a distinctive and unique matt black colourway with polished details to give it that really smooth and contemporary look. Ideal for any house hold or even in an office on a desk this frame will always have a home. This frame comes...
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